1. Shipment & Tracking

Processing Time:
All orders are processed within 3 business days, and the tracking number will be updated to your account.

How to Check:
Log in → My Orders → Click View Order Details.

Global Tracking:
You can track your order in real time using 17track.

2. Shipping Methods & Estimated Delivery

Free Shipping:
We offer Free Shipping on All Orders to the Contiguous USA.

Package Weight Shipping Method Estimated Delivery Key Features
≤ 2kg Economy Shipping 12–30 business days Cost-effective
≤ 2kg Standard Shipping 8–12 business days Faster delivery
> 2kg Economy Parcel 15–35 business days Best for bulky items
> 2kg Express Shipping 3–7 business days Priority & secure

Notes:

  • Delivery times are estimates and may vary due to customs or holidays.

  • By default, we select Economy or Standard Shipping based on package characteristics.

  • To request Express Shipping or expedited options, please add a note at checkout or contact our support team.

3. Shipping Exceptions & Additional Fees

Please note that orders shipped to the following locations may be subject to additional shipping fees and longer delivery times:

  • Alaska (AK) & Hawaii (HI)

  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands

  • APO/FPO/DPO Military Addresses

  • P.O. Boxes (if your carrier requires a street address for delivery)

For orders shipping to these locations, any applicable additional shipping fees will be automatically calculated and displayed at checkout.

4. Split Shipments

To ensure smooth customs clearance and product safety, your order may be shipped in multiple packages, each with a separate tracking number.
You will receive individual shipment notifications for each package.

5. Email Notifications

A shipping confirmation will be sent to your registered email address.

If you do not receive it, please check your spam or junk folder.

To avoid missing emails, add these addresses to your contacts:

6. Issues & Customs

Shipping Exceptions:
If your tracking shows “returned” or any unusual status, please contact info@superdaddyuniverse.com immediately.

Duties & Taxes:
Most shipments are sent using DDP (Delivered Duty Paid), meaning no extra fees for you. If there are any policy changes, we will inform you in advance.

Tips:

  • For final-mile updates, contact the local carrier (e.g., USPS, Royal Mail) once the package arrives in your country.

  • For urgent orders, choose Express Shipping and verify customs requirements before placing your order.